https://www.scopus.com/pages/publications/105002303762

Digital Transformation and Social Inclusion in Public Services: A Qualitative Analysis of E-Government Adoption for Marginalized Communities in Sustainable Governance research team from Faculty of Social and Political Sciences (FISIP), Universitas Padjadjaran, including Gatot Hery Djatmiko, Obsatar Sinaga, and Suharno Pawirosumarto, have made a significant step forward in understanding how to ensure equitable access to digital public services. Their qualitative analysis, published in Sustainability, directly addresses the challenges hindering e-government adoption among marginalized communities, which often leads to digital inequalities.

This impactful research identifies key technical, social, and institutional barriers, while also highlighting successful strategies such as public-private partnerships, digital literacy programs, and the strategic use of emerging technologies like AI to enhance accessibility and build public trust. Their work offers crucial insights for fostering sustainable governance and contributes directly to several United Nations Sustainable Development Goals, including Quality Education, Reduced Inequalities, and Strong Institutions.
Discover more about this research:
https://doi.org/10.3390/su17072908